Return & Refund Policy

Effective Date: July 29, 2026

At Scaffolding Tools, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

• The item must be unused, undamaged, and in its original condition.
• The item must be returned in its original packaging with all accessories and documentation.
• Proof of purchase or order number is required.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

• Custom or special-order products
• Clearance or final sale items
• Used or damaged products caused by misuse
• Items returned without original packaging

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

After review, we will arrange a replacement, exchange, or full refund where applicable.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

We replace items only if they are defective, damaged during shipping, or if the wrong item was sent.

Return Shipping

If the return is due to our error (incorrect, defective, or damaged item), Scaffolding Tools will cover the return shipping costs.

For all other returns, customers are responsible for return shipping charges.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be cancelled within 12 hours of purchase if they have not yet been processed or shipped.

Orders that have already been shipped cannot be cancelled.

Late or Missing Refunds

If you have not received your refund:

• Check your bank account.
• Contact your credit card provider.
• Contact your bank, as processing times may vary.

If you still have not received your refund after completing these steps, please contact our customer support team.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact Scaffolding Tools through our Contact Us page or customer support email.

Thank you for shopping with Scaffolding Tools.